User kuantem wrote this tutorial on how to install OTRS Help Desk software onto FreeBSD.
After dealing with OTRS Help Desk on Ubuntu Server for a couple of years (which actually worked quite well for our small IT firm!), I’ve finally decided to migrate this great Help Desk platform over to FreeBSD, simply because I love it! I’m no FreeBSD master, but I’ve figured out just enough to get this working. So here we go…
Step 1: Pre Installation Tasks
(Assuming you have a new FreeBSD 10.1 installation with ZFS. Which I’ve installed on MS Hyper-V Server 2012 R2.)
Edit /etc/rc.conf and verify the hostname of your FreeBSD/OTRS server as well as the static IP address. Which may look something like this:Code:# Networking hostname="OTRS" ifconfig_de0="inet 192.168.1.20 netmask 255.255.255.0" defaultrouter="192.168.1.1" sshd_enable="YES" zfs_enable="YES" apache24_enable="YES" mysql_enable="YES"